Unable to run Live Update in Backup Exec 2010

This error happens frequently in Backup Exec 12.5 and Backup Exec 2010. Live Update cannot find any installed products to update. Here is the text of the error message:

LU1805: LiveUpdate was unable to find any products to Update

There are no products on this computer than can be updated by LiveUpdate

Backup Exec 2010 Live Update Error: LU1805: LiveUpdate was unable to find any products to Update

This is a nuisance but is easy to remedy with a quick command line argument:

C:\>"C:\Program Files\Symantec\Backup Exec\BEUpdateOps.exe"

After running the command, you should see this popup:

BackupExec 2010: Successfully registered Backup Exec with LiveUpdate

BackupExec 2010: Successfully registered Backup Exec with LiveUpdate

 

I have to run this command every few weeks. LiveUpdate seems to be flaky, it works fine for several days, then stops working, works fine after a few reboots, then needs to be registered after each reboot several times in a row (etc..). I don’t know why this happens, I hoped that the upgrade to Backup Exec 2010 would fix this issue, but it did not. You can make a batch file to run this, or it could easily be scripted to run at startup.

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